To Whom It May Concern,
As with most businesses, we didn’t realise the issues with our previous copier supplier and contract until we made investigations to exit.
We contacted Austral Business Machines as a locally owned business to compare the value for money. As with most businesses, every dollar counts.
Andrew met with me on numerous occasions and helped me to understand exactly what our pre-existing contract entailed, even though at the time he knew that we were in that contract for a substantial number of months and it was unlikely that we would be able to give him any business straight away.
Andrew gave us clear information, his knowledge of the copier industry is second to none and he gave advice based on facts and his vast industry experience.
We met with Andrew numerous times and he was always willing to answer questions and offer advice where he could. Nothing was too much or too hard.
As a direct result of this we made the decision that we would exit our existing contract and move our business to Austral.
Based on the advice that Andrew gave we were able to do this not only without additional fees but also with no further charges. An actual saving of tens of thousands of dollars.
Since then our after sales service experience is exactly how it should be. Andrew and his team make promises and then deliver on them each and every time without fail, in this day and age that is a big deal and truly makes the difference.
We absolutely recommend Austral Business Machines to all those in need of a copier and office equipment and have come to know Andrew and his team as efficient and always ready and willing to resolve any issues quickly and efficiently.
Sunshine Coast Platinum Properties
To Whom It May Concern,
Formed in 1970, Suncare Community Services Inc. formerly known as the Central Sunshine Coast Committee On The Ageing Inc. (the Committee) was established in Maroochydore on the Sunshine Coast and now services an area which encompasses both North Brisbane to Central Queensland HACC regions.
Since establishment, Suncare Community Services Inc. management have provided services to the community such as the network of Commonwealth Carer Respite Centres, Direct Respite Services, Meals on Wheels, Maroochydore Day Respite Centre, Community Alternative Transport Service, the Carelink Centre, including Carebus mobile information units.
In a community development capacity they have supported other organisations to establishment such as Alzheimer’s Association (SC), Sixty and Better and Volunteering Sunshine Coast.
The organisation consists of a growing number of dedicated and greatly valued staff and volunteers working with its diverse range of community services and as such has been able to respond successfully to the exceptional population growth within the Brisbane North, Sunshine Coast, Central Queensland and Wide Bay regions.
Suncare aims to become an acknowledged leader and innovator in the Aged Care, Disability and Community sectors, based on its ability to consistently establish, influence and apply best practice services principles and standards.
Suncare has been doing business with Austral Business Machines for close to 4 years now. They have always been helpful and very accommodating to our needs. The staff are always friendly and get back to us quickly.
I know if I ever have a problem or a question that Andrew McLachlan is only a phone call away to help out. He goes beyond his call of duty to help Suncare out to get the best deals and give us quality service.
With over 12 office locations over Queensland as far as Rockhampton and down to Brisbane. Austral has provided us with great service and products to meet our needs.
I highly recommend Austral to any business from small to large who are looking for great service, great products and a company that goes beyond their call of duty.
Suncare Community Services Inc