In order to become an authorised dealer for a particular manufacturer we have to meet certain requirements, this includes purchasing volumes, support resources, training requirements and customer service levels.
When you buy or lease your copier, printer, multifunction through us you are working with the same business and people throughout – from making the purchase to getting the technology support you’ll need along the way. This type of service accountability is something that you can only get from a local dealer, because we give you complete customer support throughout the life of your copier.
Our service begins with our in-house service department who will attempt to diagnose any issues and troubleshoot over the phone (instead of dealing with a call centre.) Our service department gets the right details about the problem to ensure our technicians carry the parts and supplies they are most likely to need to repair the issue. This equates to a quicker response time to get you up and running faster.
Not only do we have one of the largest technical teams on the Sunshine Coast, we would argue the most experienced. Their wealth of experience and knowledge means faster repairs and a quicker return to productivity for our customers.