Services

Austral Business Machines provides a comprehensive schedule of services for customers and machines. We understand that your business success is dependent on having equipment which is functional and cost effective. Our personnel boast over 40 years experience and are on-hand to provide technical support during business hours, 8.30am to 5.00pm Monday to Friday (excluding Public Holidays). Services include:

  • Technical Support

    The Austral Business Machines Technical Support Team provide reliable, efficient after-sales support to ensure your machine performs to your expectations. Whether it’s:

    • problem-solving on the phone
    • trouble-shooting faults
    • repairing your home / office printer and other equipment

    On site or in our office – we are available to assist you.

  • Equipment Servicing

    Austral Business Machines provides skilled, technical expertise delivered with friendly, efficient service across a range of equipment, from single networked printers to an integrated fleet of multi-functional products.

    ABM Technical Support Team will reduce your downtime, increasing your productivity.

  • Service Agreements

    To ensure your equipment delivers optimum results time and time again, it is essential to maintain its services. Austral Business Machines is the authorised dealer and repair centre for:

    • Kyocera
    • Fuji Xerox
    • Panasonic
    • Oce

    We can tailor an Equipment Service Agreement to meet your needs and machine/s.

  • Integrated Service Management System

    This specially designed system allows Austral Business Machines to accurately track, monitor and report on every aspect of its service capabilities, across customers and machines. At the touch of a button we can:

    • check the service history
    • response times
    • number of visits
    • faults reported
    • consumables used

    This gives us a comprehensive overview of your machine/s and its needs, allowing us to provide you the best possible service. Austral Business Machines was established with the fundamental desire to provide excellent customer service, exceeding expectations.