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NBN Frequently Asked Questions

What will you do when your existing network (phone lines) will be switched off?

We are Panasonic Dealers and are ready to help you with a telephone system that is ready for the National Broadband Network.

What is NBN?

The National Broadband Network (NBN) is Australia’s new network for fixed line phone and internet services. With access to fast, reliable and affordable services from a range of providers. Areas around Queensland have this service already available. Check your address on the NBN Rollout Map here.

To keep using a fixed line phone and internet you will need to move your services to the NBN network.

Moving to the NBN network is not automatic.

Do I Have To Switch To The NBN?

The National Broadband Network (NBN) rollout is happening. NBN Co, a Federal Government enterprise, is hard at work, building the infrastructure needed to bring it to Australian homes.

So when it comes to using your fixed home phone and internet services – the short answer is yes, you’ll need to switch over. Especially if you want to keep your existing number.

What’s Going To Happen?

When the NBN rollout reaches suburbs like yours, existing phone lines, ADSL internet, Telstra/Optus cable internet and some Telstra Velocity fibre services will be disconnected. When that happens, you’ll have 18 months after the NBN service is available at your address before you need to choose who you’d like to connect your broadband with.

When’s The NBN Rollout Happening Near Me?

If you’re curious about when you’ll be able to connect your home or business to the NBN, that’s something we can help with. Check your address on the map here, which has all the details of the NBN rollout.

NBN Co will be in touch via direct mail to let you know when things will start happening. They’ll also tell you what date your current service (copper) will finish up. It’s important to note that your current phone and broadband services will stop working from then.

NBN Co technicians will be working hard to connect everyone in your area so get in quick to avoid connection wait times, or risk being without home phone and internet while you’re waiting to be connected.

We Can Help You Switch

If you’ve received your NBN connection letter it is best to do something about it now and stay ahead of the rollout queue.

We can:

  • Ensure or organise you current phone equipment is NBN capable (as most older systems are not)
  • Switch your phone & internet plan to the NBN network and reduce your costs using the NBN capabilities

Call us today to discuss your current system and how we can get you and your business ready.

More frequently asked questions below.

What Is The Difference Between The Copper And NBN Fibre Networks? 

Today, most Australians connect to fixed-line home phone and ADSL service through a copper wire network. That’s changing with the NBN.

NBN fibre is a fixed-line internet that is capable of supporting high bandwidth for multiple users. It’s made from glass and uses light to transmit data over long distances.

NBN fibre reaches you via fibre-optic cable laid either in the ground or coming to your home via overhead lines. This is known as Fibre to the Premise (FttP) or “fibre to the home”. Another type of NBN fibre your home might be connected to is Fibre to the Node (FttN). NBN Co is trialing it and it could connect lots of homes as part of the future rollout. If your home is connected via FttN, copper wires from your home will connect up to the new fibre cable network in your street.

Why Are They Upgrading The Copper Network?

Remember when we moved from analogue to digital TV? Well think of NBN as an upgrade to the old phone and broadband networks (some of those have been around for over 50 years, so it’s about time for an upgrade). The new fibre-optic cables are better suited to the Australian environment, as data speeds aren’t affected by rain and extreme heat the way some other networks are. That means you’ll get reliable, fast and future-proof broadband.

How NBN Fibre Will Connect To Your Home Or Business?

NBN comes in different forms depending on where you live – it’s called the ‘multi-technology mix’. It includes FTTP and FTTN. Some homes and businesses are already connected to the NBN using FTTP technology that reaches you via fibre-optic cable laid either in the ground or coming to your home via overhead lines.

Many Australians will be connected to the NBN using FTTN technology. In this instance, the main network will be composed of new fibre optic cables, and will connect to a premises’ existing copper wiring from a node. A node is a box that usually sits at the end of the street and contains network equipment. The combination of fibre and copper will generally offer much faster and more reliable internet and fixed-line phone connections than the current copper network.